Refund and Returns Policy

1. Returns and Refunds Eligibility

We offer returns and refunds for eligible items. Ensure the following conditions:

• Time Frame: Initiate returns within 7 days of receiving the product.
• Condition: Items must be unused, in original packaging, and include the invoice.
• Eligible Items: Most items are eligible except those in Section 2.

Approved refunds will be processed to the original payment method within 7–10 business days.

2. Non-Returnable Items

For safety and hygiene, certain products are non-returnable:

• Gift Cards: Non-refundable and cannot be redeemed for cash.
• Digital Products: Downloadable items like eBooks and software.
• Personal Care Items: Beauty and hygiene products.

3. Damaged or Defective Items

If your item is defective or damaged, we will resolve the issue through replacement, repair, or refund:

1. Contact us within 7 days of delivery.
2. Provide a description of the issue with photos to support@ethnilux.com.

Items must be unused and in their original condition to qualify.

4. Return and Refund Process

1. Initiate: Email support@ethnilux.com with your order details.
2. Authorization: Follow return shipping instructions provided by our team.
3. Refund: Approved refunds will be processed within 7–10 business days.

5. Shipping Costs for Returns

Customers cover return shipping costs unless the issue is due to a defect or damage. Original shipping fees are non-refundable.

6. Final Sale and Promotional Items

Items marked “final sale” or bought during promotions are not eligible for returns, refunds, or exchanges unless defective.

7. Contact Us for Support

We are here to assist you:

• Email: support@ethnilux.com
• Hours: Monday to Friday, 9 AM to 6 PM IST